Logistics Terms & Conditions
Shipping Policy
We place great value on transparency, reliability, and customer satisfaction. Please find our current shipping information below:
1. Shipping Methods & Costs
| Shipping Method | Costs | Delivery Time (Business Days) | Delivery Area |
| Standard Shipping | Free of charge | 7–10 | America |
2. Processing & Delivery
Processing Time: Your order will be processed and shipped within 1–3 business days after receipt.Delivery: We deliver on business days as well as weekends and public holidays. Saturday and Sunday are considered shipping days.Restrictions: Please note that delivery to packing stations (Packstationen), P.O. boxes, and military facilities is currently not possible.Shipping Providers: Depending on the destination and size of your order, we work with established logistics partners such as DHL, DPD, or Hermes.3. Tracking & Shipping Confirmation
After shipment, you will receive a shipping confirmation via email including your personal tracking number.The tracking number is usually active within 24 hours.You can check the status of your shipment at any time via "Track Your Order" on our website.4. Information on Delivery Delays
In rare cases, delays may occur due to external factors (weather, strikes, customs, etc.). We will inform you immediately in such cases.For advance payments, the delivery period begins only after the receipt of payment.5. Acceptance & Transport Damage
Please inspect your goods upon receipt. If the package is damaged, please have this confirmed by the delivery service and contact us immediately. This allows us to offer you a quick solution.Details and procedures can be found in our Cancellation Policy.6. Contact & Support
If you have any questions or need assistance, please contact our customer service:
Email: bvuaitr.com@mall-red.com
